Shipping policy

This Shipping Policy applies to orders supplied by LED Global MM GmbH. It should be read together with our Terms of Service.

Shipping destinations

LED Global ships business orders from Germany to the destinations available at checkout or confirmed in an individual quotation.

The availability of delivery may depend on:

  • The delivery country and postcode
  • Product weight and dimensions
  • Carrier availability
  • Export or import restrictions
  • Product-specific transport requirements

If your country or delivery area is not available at checkout, please contact us at salesEU@led-global.com for assistance or a shipping quotation.

Shipping charges

Shipping charges are calculated at checkout or stated in the quotation, order confirmation or invoice.

Charges may vary depending on:

  • Delivery destination
  • Shipment weight and dimensions
  • Number of packages
  • Selected delivery service
  • Special handling requirements

Unless expressly stated otherwise, product prices and shipping charges exclude VAT, customs duties, import taxes, brokerage fees and other local charges.

Order processing

Order processing begins after:

  • The order has been reviewed and accepted by LED Global;
  • Payment has been received or approved credit terms apply; and
  • The ordered products are available for dispatch.

Orders are normally processed on German business days, excluding weekends and public holidays.

An automated order-receipt email confirms that we have received the order. It does not confirm that the order has been accepted or dispatched.

Stock availability

Stock information displayed on the website is provided as a guide and may change before an order is accepted.

If an ordered product is unavailable or delayed, LED Global may:

  • Provide an updated estimated dispatch date;
  • Offer a suitable alternative product;
  • Dispatch available items separately;
  • Place the affected item on backorder; or
  • Allow cancellation of the affected item.

We will contact the Customer where a material delay or product substitution requires approval.

Delivery estimates

LED Global will make reasonable efforts to meet estimated dispatch and delivery dates. Unless expressly confirmed in writing as binding, all delivery dates are estimates and are not guaranteed.

Estimated delivery time begins when the shipment is collected by the carrier, not when the order is submitted.

Delivery may take longer because of:

  • Carrier delays
  • Remote delivery locations
  • Customs clearance
  • Incorrect or incomplete delivery information
  • Public holidays
  • Severe weather
  • Industrial action
  • Government restrictions
  • Shortages of products, materials or components
  • Other events outside our reasonable control

LED Global is not responsible for a delay caused by circumstances outside its reasonable control.

Partial deliveries

LED Global may make reasonable partial deliveries where some products are available before others.

Each delivery may be treated and invoiced separately. A delay affecting one part of an order does not automatically cancel the remaining deliveries.

Where additional shipping charges would result from a partial delivery arranged by LED Global, we will inform the Customer where appropriate.

Tracking information

Where tracking is available, the tracking number or carrier information will be sent to the email address provided with the order.

Tracking information may take time to update after the shipment is collected.

If tracking shows that a shipment has been delivered but it cannot be located, the Customer should first check with:

  • The receiving department
  • Other employees at the delivery address
  • Neighbouring premises
  • The building reception
  • Any agreed safe-delivery location

The Customer should then contact LED Global promptly if the shipment remains missing.

Delivery address and acceptance

The Customer is responsible for supplying:

  • A complete and accurate delivery address
  • The correct company and contact name
  • A valid telephone number
  • Any access, opening-hour or delivery instructions
  • An authorised person to accept the shipment

Address changes cannot be guaranteed after an order has been dispatched.

If the Customer cannot or does not accept delivery when the goods are ready, the Customer may be charged for reasonable costs arising from:

  • Repeated delivery attempts
  • Address corrections
  • Storage
  • Insurance
  • Additional handling
  • Return to sender
  • Redelivery

Transport damage, shortages and incorrect goods

The Customer must inspect the shipment promptly after delivery.

Where possible, visible packaging damage should be recorded with the carrier before the delivery is accepted.

Visible damage, missing products, shortages or incorrectly supplied goods must be reported to LED Global within three days of receipt.

The report should include:

  • The order or invoice number
  • Product codes and quantities
  • A description of the problem
  • Photographs of the outer packaging
  • Photographs of the shipping label
  • Photographs of the internal packaging and affected goods

All packaging must be retained until the claim has been investigated.

Concealed transport damage must be reported promptly after discovery. The goods must not be installed, altered, repaired or disposed of before LED Global has had a reasonable opportunity to inspect them.

Cross-border deliveries

For international deliveries, the Customer is responsible for any applicable:

  • Customs duties
  • Import taxes
  • Brokerage charges
  • Local fees
  • Import permits
  • Product-registration requirements

These amounts are not included in the product or shipping price unless expressly stated otherwise.

Customs clearance procedures may delay delivery and are outside LED Global’s direct control.

Transfer of risk and ownership

Unless otherwise agreed, risk in goods supplied to a business Customer passes when the shipment is handed to the carrier responsible for transportation.

Ownership of the goods remains with LED Global MM GmbH until all applicable invoices and other amounts due have been paid in full.

Undelivered shipments

If a shipment does not arrive within the expected period, contact LED Global with the order number and tracking details.

We will review the carrier information and, where appropriate, open an investigation. A replacement, credit or refund will be considered only after the carrier investigation and the relevant circumstances have been reviewed.

Contact details

For questions about delivery, tracking or shipping charges, contact:

LED Global MM GmbH
Wilhelm-Röntgen-Straße 9
63477 Maintal
Germany

Email: salesEU@led-global.com
Telephone: +49 (0) 1733 200511